Strengthen Dental Hygiene Schedules With Solutions
Strengthen dental hygiene schedules with exceptional customer service! Create the experience your patients seek! Give them something to talk about. And to look forward to.
Perhaps your practice does it all just fine. Communication is fabulous! Collections are seamless and perfect. Continuing care settings are accurate. Short notice reschedules are few and managed well.
Our Patients Should LOVE Us!
Hygiene templates are in line with your practice needs. Yet, the team struggles to keep schedules full. And patients say they “hate going to the dentist”. What?! Why?
Let's Ask Your Favorite Patients
A simple survey of your favorite patients is the where to ask. Identify the best source of honest and helpful information. Then, provide a printed and an email survey.
For patients who choose not to provide their email address, mail a copy of the survey. And be honest. Let patients know you wish to improve their experience even more in your dental practice.
Strengthen Dental Hygiene Schedules
With Automated Systems & Services
Automate the email survey. Technology takes much of the work out of this task. And positive patient reviews are powerful new patient magnets! Plus, the team can reach out to a patient who has less than wonderful things to say about anything in their recent dental appointment!
What Should We Ask?
Specific questions provide more specific answers. It’s best to keep the survey short and to the point. Most likely, there is a customer service issue.
Especially when all else within our system is on track. Something we do not see blocks the road. And the goal here is to identify the roadblock.
Your Answers Are In The Survey Questions
Consider a check list or number system. Where a patient can circle a number of check a box.
Number the rate of a specific service or experience from 1 – 5 or circle a word. Service is exceptional, good, needs improvement, poor, n/a. Something like this.
Strengthen Dental Hygiene Schedules With Better Patient Experiences
Possible Survey Questions
- Scheduling an appointment is easy.
- All team members are friendly.
- Availability of times and dates is good.
- Check-in & Check-Out process is inviting.
- Wait time in the office is minimal.
- Dentist is courteous.
- Team is helpful.
- Treatment is explained clearly.
- Financial presentations are accurate.
- Patient billing is predictable.
- Is there an area we can improve?
- Would you recommend us to family and friends?
- What one thing would make your dental experience with us your best?