Week Two's Training Plan: Office Phones
Week Two’s Training Plan picks up where week one ended for our new dental administrative team member.
In this second week, we transition from our customer service systems focus to our office phones.
First Things First
But before we actually pick up the phone to help our patients, it’s best to spend a half-day on phone etiquette and some basic training.
Dental Office Phone Tips & Practical Applications E-Book Will Guide You!
Week Two's Training Plan: Practical Phone Tips
Basic dental office phone training includes the actual equipment. How do we access our office voicemail? Identify how to place a call on hold. Include instruction on any other special functions.
Review Office Policy
Then, consider training on the “please hold” etiquette and be sure your new team member knows the office policy on this often misused button on office phones.
Dental Phone Greetings Video is a Fabulous Training Tool for Dental Office Teams & Is Included in Your Dental Practice Operations Manual Purchase
Dental Office Phone Scripts E-Book Guides Your Team in Our Most Common Patient Phone Conversations
Week Two's Training Plan: Phone Scripts
We have the same patient conversations each day. For the most part, anyway. So, this makes our training so much easier. But only when we script those patient conversations for our team!
Videos, E-Books, & So Much More
I’ve got you covered. Because within your Dental Practice Operations Manual, I’ve included all of the most common patient phone conversations for you to edit.
Week Two's Training Plan: Practice
Practice does make perfect! So, as hard as it is to jump in and answer phones at first, it’s important to practice.
Just be sure to wait until all of the phone training materials have been covered.